Customer Care Associate
SummaryThe CC Associate will be the face of Vamaship for customers and partners.
Essential Skills & Specification
- Excellent spoken English and Hindi.
- Learner, research oriented & helpful.
- Minimum 6 months experience, exposure to logistics is an advantage.
- Creating an unmatched customer experience in each interaction.
- Following Vamaship guide to achieve superior customer service.
- Guiding customers through the Vamaship shipping experience.
- Resolving Vamaship partners queries regarding shipments.
- Updating relevant customer information with each interaction
- Sharing and implementing best practices across industries.
- Participating in brainstorming sessions for ideas for all teams.
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